Payments are collected by Zowedo on behalf of Partners. As a guarantee for customers, we hold the payment until services are successfully completed.
For the convenience of our Partners, payments are consolidated weekly. Services completed from Monday to Sunday are paid the following week on Wednesday.
The fees you earned are transferred to your registered bank account weekly. Rewards you earned are paid at the same time. Applicable commission fees or penalties are deducted from your payment.
Payments are processed by GIRO and take usually 2 working days. We invite you to check your payment status on your dashboard. Payment status “Processed” means that the GIRO request has been submitted and is being processed. If you think you payment has been delayed or not processed, please contact us at firstname.lastname@example.org.
In the event a bank transfer to your account fails, we will try to reprocess it as soon as we are being notified by the bank or by you. After a second attempt, we will contact you to verify your bank details. Please make sure the bank details you provided are accurate to avoid any delay to your payment.
A detailed payment breakdown is sent to your registered email address. You can check your dashboard to monitor your services completed which are pending payment.
In case of dispute with customer and if the dispute cannot be resolved before Wednesday of the following week, we may hold the payment for the disputed booking to the Partner until the investigation is complete. Investigation may take up to 10 working days.