Zowedo empowers Partners to manage their own cancellation and rescheduling policy. If a customer or Partner need to cancel a service, they have to do it as soon as possible. Certain circumstances can be out of control of a customer or Partner. Zowedo may determine that a customer cancellation is due to an exceptional circumstance and may override the Partner’s cancellation policy and offer a refund to the customer.
Customer must send a request to Zowedo by email within 24 hours of the end of the booking. The customer should be able to prove that the cancellation is due to an exceptional circumstance.
Exceptional circumstances include:
- Death and serious illness of the customer or immediate family members
- Severe weather conditions
- Safety concerns due to the condition of the intended venue of the service
Zowedo will liaise with the vendor to find an arrangement which might be a new schedule, a partial or full refund. The final decision is taken by Zowedo.